Lexia answers all those FAQs
Lexia Marshall has been managing Airbnbs for the best part of a decade and before that she managed motels and worked as a real estate agent. On top of all that knowledge and experience, Lexia is passionate about creating magical stays for guests and getting the best results for the owners of the properties she manages. Whether you’re a prospective guest or property owner, we put all your questions to Lexia.
Looking at staying in an Airbnb with Hassle-Free Accommodations?
What safety and security measures are in place to protect me and my possessions?
All our properties have lockboxes or keypads. Some have security lighting and security cameras. Ultimately it is up to guests to take sensible precautions to keep their possessions safe.
How do I collect my key?
Before you check in, you’ll receive a message with the key code to your lockbox. All other information and instructions you’ll need, like the Wi-Fi password, will be inside the Airbnb.
What’s included?
We supply sugar and quality tea and coffee. Our properties have a French press or coffee machine, and we supply coffee (including pods) to get you started. Shampoo, conditioner and body wash are also supplied, along with oil, salt and pepper, and washing powder.
How clean will the Airbnb be?
We have a team of cleaners who make sure everything is perfectly clean and tidy before people check in. For our sheets and towels, we use 5* hotel quality linen from Canterbury Linen, and always triple sheet beds for our guests.
Can I have the unit serviced during my stay?
If you’d like your unit to be cleaned during your stay, we can definitely do this for you for an additional cost.
How can I find out about local eateries and attractions?
We give every all guests a guidebook containing everything to make the most of their stay in Christchurch, from the best restaurants and cafes, to using public transport. Every time I make a new discovery that I think might appeal to guests, I update the guidebook.
Can I check in early or check out late?
Our check-in time is 3pm and guests need to check out by 10am. We keep to these times, as we need to ensure the Aibnb is ready for the next guests.
What if I have a problem?
We try to pre-empt problems by having clear instructions for everything. If you have a problem, you can give me a call. My office hours are 8am-6pm and I’m available over the weekend too. If I’m on another call, simply leave your name and the address of your Airbnb and I will get back to you as soon as I can.
Looking for help to manage your Airbnb?
Why should I use a property manager?
A property manager can take care of everything, from listings and calendars to lockboxes and instructions, so you can sit back and enjoy the income your property generates. We take care of all the face-to-face interactions and deal with any niggly issues as they arise. We also have access to numerous platforms for marketing purposes, and love keeping up to date with what’s happening in Christchurch so we can capitalise on this buzz for owners.
What do I need to do?
I meet with owners initially to get an idea of how much income they need from their rental, and that way we can confidently pursue our target. I hardly hear from my owners because they entrust me and the team to take care of everything.
How many properties do you manage. Do you have the capacity to take on more?
I manage a lot. But, yes, I can certainly take on more. I have 10 staff, plus a team of excellent tradespeople to support me.
What are your fees?
There is no initial fee for signing up with Hassle-Free Accommodations. I take 13% of your nightly rate, and cleaning and linen are additional. Airbnb also charge a service fee for advertising on their website.
How much can I get for my property?
The nightly rate changes all the time, depending on what is going on in the city and demand for accommodation. I’m always watching what’s happening and adjusting prices to capitalise on busy times.
Are guests screened? What happens if something gets damaged?
All guests are verified through their licence or passport, plus we review every guest. If a guest damages something, I’ll chase them up to cover the cost, or we will go to Airbnb cover.